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King Prior MacDonald Bridge is committed to high quality legal advice and client care.

If you are unhappy about any aspect of the service you have received or about the bill, please raise the matter first with the member of staff with conduct of your matter, or contact our complaints handler, Tina Mason on 01474 325678, or send your comment to us in writing at our office at: 183 Parrock Street, Gravesend, Kent DA12 1EN.

We have a procedure in place which details how we handle complaints a copy of which is available from us upon request.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Legal Ombudsman

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or 0300 555 0333 or email at enquiries@legalombudsman.org.uk to consider the complaint.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).

Some clients may not have the right to complain to the Legal Ombudsman, for example:

  • Most businesses (unless they are defined as micro enterprises)
  • Charities or clubs with an annual income of more then £1 million, or
  • Trustees of trusts with asset value of more than £1 million


We want to offer you, and all our clients, a friendly, efficient service. If you have any positive feedback for us, we would always be pleased to hear from you.

Please Note: The contents of this website are for information only and do not constitute legal advice to be relied upon. Professional advice should always be sought for specific issues